General terms and conditions of sales

CANARD-DUCHÊNE HOSPITALITY (a limited liability company with registered capital of €50.000.00 – head office in LUDES (51500) – 1, rue Edmond Canard – listed on the REIMS Trade & Companies Register (RCS) under number 987 383 635), hereinafter referred to as the “Company”, is a subsidiary of the CHAMPAGNE CANARD-DUCHÊNE company and is responsible for the champagne house’s wine tourism activities.

Consequently, these General Terms and Conditions of Sale apply to the exclusion of all other terms and conditions between the CANARD-DUCHÊNE HOSPITALITY Company and any Customer proceeding to purchase, order or book one of the services offered, in particular:

  • Cellar tours, tastings and sabrage demonstrations,
  • Room hire, meetings, and brunch, lunch, or dinner receptions,
  • Wine tourism activities, cultural activities, etc.

The fact that the Customer makes an online booking or purchase and/or signs the quotation issued by the Company shall signify full acceptance of these General Terms and Conditions of Sale, which the Customer acknowledges they have read prior to placing their order. 

For any online booking made via the Company’s website, the Customer must confirm they have read and agreed to these General Terms and Conditions of Sale by ticking the appropriate box.

For any other booking method, the Customer receives the General Terms and Conditions of Sale with the quotation issued by the Company.


Article 1 – Bookings

Cellar tours, tastings and sabrage demonstrations are booked as follows:

  • Directly, online via the Company’s website for any standard cellar tours as described on the dedicated pages, by taking the following steps:
  1. Select the required service(s), enter the amount then click “Book” or, where applicable, “Gift Card”,
  2. Select your date and time, then click “Book”,
  3. Confirm the order summary by clicking to confirm the order,
  4. Fill in the order identification form, giving the contact details requested and any data needed for the purposes of invoicing or paying for the service(s),
  5. Agree to the General Terms and Conditions of Sale by ticking the appropriate box, as no order can be placed without demonstrating full, unreserved acceptance of these General Terms and Conditions of Sale. Ticking the box signifies the Buyer acknowledges they are fully aware of the said terms and conditions and confirms the minimum legal age requirement has been met.
  6. Submit your order by clicking on “Order”.
  • By telephoning +33 (0)3 26 61 11 60 or by emailing the following address: visites@canard-duchene.fr for any other services, including group tours.


For online bookings, the tour is confirmed once you receive a confirmation message.

For other services, the booking must form the subject of a customized quotation, sent by email.

To this effect, the Customer undertakes to provide accurate information regarding their identity, address and other data needed for the quotation to be drawn up and sent. This quotation details the services offered based on the request made, as well as the terms and conditions and related costs. The quotation is valid until the end of the date given on it, after which it is rendered null and void and the prices and conditions given in the quotation are no longer guaranteed.

The Customer signing and sending the signed quotation signifies a booking option.

The Customer then has 5 days in which to pay a 30% deposit. After this deadline, the option is withdrawn.

The booking is accepted and the contract formed once the signed quotation is returned and the deposit is paid.

The balance must be paid at least 8 days prior to the service being provided.

The Company reserves the right to refuse any improper or questionable requests as well as any from a Customer with whom there is an existing dispute of any kind.

In any event, telephone conversations are only of an informative nature.

Any booking and/or payment that is irregular, ineffective, incomplete or fraudulent entails the cancellation of the booking, caused by the Customer, without prejudice to any civil or criminal proceedings against them.


Article 2 – Cancellation or change by the Customer.

The Customer is hereby reminded that, pursuant to Article L 221-28 -12 of the French Consumer Code, they do not have the right to withdraw provided for under Article L221-18 of the said Code.

Any cancellation must be sent in writing to the Company. It shall only become effective after receipt of an email confirming it has taken effect. 

Cancellation immediately releases the Company from any obligation towards the Customer.

The Company shall retain the deposit paid by the Customer at time of booking as compensation.

If cancellation notice is received 15 - 30 days before the scheduled date for the service to be provided, the Customer must pay 50% of the total cost of the service.

If cancellation notice is received 7 - 14 days before the scheduled date for the service to be provided, the Customer must pay 70% of the total cost of the service.

If cancellation notice is received less than 7 days before the scheduled date for the service to be provided, the Customer must pay the total cost of the service.

Any change to the booking (change of date, services or additional people) requires the Company's written agreement and may give rise to an additional quotation.

The number of people specified in the quotation may be reduced by a maximum of 30% up to 15 days prior to the booking date. No change will be accepted after that time and the Customer must pay the total cost of the service.


Article 3 – Cancellation or change by the company.

In the event of cancellation or any change to the booking by the Company, the latter shall inform the Customer by email, sent to the address(es) given by the Customer, as soon as it learns of any event affecting the services to be provided, whether wholly or partly and shall strive to find a satisfactory compromise with the Customer.

If the Company and Customer do not succeed in agreeing another date or venue for the services to be provided, Canard-Duchêne undertakes to refund the Customer all sums paid. Repayment will be made via the same payment method used by the Customer for the booking. The Customer cannot claim any compensation for the cancellation and waives the right to claim any damages.


Article 4 – Site characteristics and Customer commitments

  • Characteristics

The site is classed as a Category 5 Public-Access Building.

The site is not accessible for people with limited mobility.

The cellar tour involves 130 stairs with no lift.

The temperature in the cellars is 10 degrees.

Smoking is prohibited on the site.

  • Commitments

The tour must run to schedule. It is recommended Customers arrive 15 minutes before the time shown on the booking and inform the Company of any delay.

For group tours, in the event of late arrival, the tour is shortened or extended by the equivalent length of time depending on availability. Late arrival in excess of 30 minutes means the tour is cancelled and paid for in full.

The Customer undertakes to follow all safety rules and regulations applicable to the site. They undertake to wear protective equipment provided by the Company, if applicable.

The Company disclaims all responsibility for any incident or accident associated with the consumption of alcohol by Customers. Wine tasting spittoons are available to Customers and their use is strongly recommended. Breathalysers are available to purchase on site.

The Company reminds its Customers that alcohol abuse is hazardous to health and recommends alcohol be consumed in moderation.


Article 5 – Liability

The Company undertakes to perform the services diligently and carefully.

The Company cannot be held responsible in any way for the consequences of the Customer misinterpreting information given when the services are provided. The Company is not responsible in any way for direct or indirect damage resulting from its partners, a third party or the Customer.

The Company shall not be held responsible in the event of failure to meet its obligations due to a force majeure event as generally recognised by law and/or the closure of the site on the administrative authority’s orders.

The Company reserves the right to refuse access to the site and/or Services to any person deemed liable to pose a danger to themselves or others or to Company property or third-party property.

The Company may also terminate performance of the services if, in the course of the services, it observes behaviour it deems inappropriate, disrespectful or violent, such as in the event of failure to follow safety instructions.

The Customer will be personally liable for any damage to the premises, equipment and materials provided during the performance of services. The premises, equipment and materials must be handed back in a fit condition to be used. In the event of abnormal damage of any kind (breakages, dirty or unusable condition etc.) caused by the Customer, Canard-Duchêne reserves the right to invoice the former for the actual cost of repairing or making good such damage, plus a 50% surcharge.

No refund will be issued in the event of the Customer failing to attend at the time and place shown on the booking.


Article 6 – Personal Data

None of the Customer’s personal data or contact details will be sold or rented to any party whatsoever without the Customer’s prior agreement. Customers’ personal data will be used by the Company for the purposes of providing the services and, where applicable, to contact them about information related exclusively to our departments and services: accounts; selection and checking of credit card or other payment card; marketing and statistical analysis; testing; system maintenance and development; Customer surveys; Customer relations; improving our future communications, and better identification of Customer needs and preferences.

The Company may need to collect, store and use the following data: name; email address; physical contact details; date of birth, and sometimes delivery or invoicing information or other information related to the correct provision of services.

The processing of personal data is regulated by the French Data Protection Act No. 78-17 of 6th January 1978 (LIL) and, since 25th May 2018, by the General Data Protection Regulation (EU) 2016/679 of the European Parliament and Council of 27th April 2016 (GDPR).

The Customer has the following rights in particular:

  • Right of access (Article 15 GDPR), right to rectification (Article 16 GDPR) and right to have out-of-date or incomplete personal data updated or completed.
  • Right to erasure or locking of personal data (‘right to be forgotten’) (Article 17 GDPR), if they are inaccurate, incomplete, ambiguous or outdated, or in regard to data which it is prohibited to collect, use, communicate or store.
  • Right to withdraw consent at any time (Article 13-2c GDPR)
  • Right to restrict data processing (Article 18 GDPR)
  • Right to object to processing of data (Article 21 GDPR)
  • Right to data portability concerning the data provided if the processing is carried out by automated means, based on consent or a contract (Article 20 GDPR)
  • Right to determine the fate of the data after the Customer’s death and to choose to have data transmitted to a previously named third party.

It is hereby noted that, in the event of the Customer’s death and in the absence of any instructions from them, the data will be destroyed unless they need to be saved for evidentiary purposes or to meet a legal obligation.

These rights may be exercised simply by sending a request by email to: dpo@canard-duchene.fr or by post to Champagne Canard-Duchêne’s address, giving your contact details (full name and address) and stating a legitimate reason why this is required by law (notably in the case of objecting to the processing of data).

If a copy of your proof of identity is sent, we will keep it for one (1) year or for three (3) years if sent in connection with exercising the right to object.

You can also consult the website of the French Data Protection Authority, the CNIL, at: http://cnil.fr to learn more about your rights.


Article 7 – Sundry provisions

The fact that the Company does not avail itself of one or other of these General Terms and Conditions of Sale at any given time shall not be interpreted as a waiver of any of these said conditions.

The official language of this contract is French. All clauses in these General Terms and Conditions of Sale and the quotations are governed by French law. Any dispute that is not settled amicably shall fall within the jurisdiction of the courts of REIMS.